A local tech expert, not a call centre

Hi, I'm Dillon. I've spent over five years working as a professional software developer and hold a first-class honours degree in Computer Science — but the part of the job I actually love is watching a frustrating problem finally make sense to someone.

None of this is new to me. Long before it was a job, I was the one family and friends rang when the printer stopped talking to the laptop or the emails wouldn't come through — and then friends of theirs, and people I'd only just met. I've been explaining tech to people who don't much enjoy it for as long as I can remember. Doing it properly, as a business, is the only part that's recent.

I started Dillon's Tech Help after watching too many people get passed around call centres, sold things they didn't need, or made to feel silly for asking a simple question. It shouldn't be like that. Good tech help is mostly good manners: turn up when you said you would, explain things properly, and charge a fair price.

A visit from me is unhurried. You show me the problem, I fix it on the spot, and I explain what I'm doing as I go — in plain English, at whatever pace suits you. If it helps, I'll leave written step-by-step notes behind so you're never stuck once I've driven off.

Windows, Mac, or Linux, phones, tablets, printers, smart TVs — whatever you own, I've almost certainly fixed one before. And when you ring, you get me, the same person, every time. No hold music, no scripts, no being read to off a screen from the other side of the world.

I'm Irish, and I've moved to Perth to do this properly. That makes me the new name on the street, which I think works in your favour: I've every reason to do a careful job and none at all to cut corners. If I don't do right by you, I don't get the next call.

— Dillon