Tech Help Services in Perth
Whatever the problem, I come to you and sort it on the spot. Here's everything I can help with — and if it's not listed, just ask.
- I come to you — Perth & suburbs
- No fix, no fee
- Seniors welcome
- Prompt, friendly service
Home Tech Call-Outs
Whatever the tech problem, I come to your home and sort it on the spot. No need to unplug anything or bring it anywhere.
Book a call-outWhat's included
- General troubleshooting for any device
- Setup and configuration of new equipment
- Help with software, settings, and everyday tasks
- Straightforward advice on what to buy next
Everyday help
Wi-Fi & NBN Setup
Get your internet working reliably in every room. I fix NBN dropouts, slow speeds, Wi-Fi dead zones, and router issues — and make sure everything in your home connects properly.
What's included
- NBN connection troubleshooting and setup
- 5G home internet configuration
- Diagnosing NBN dropouts and slow speeds
- New router setup and configuration
- Fixing Wi-Fi dead zones throughout your home
- Extending coverage with mesh systems
- Connecting smart devices to your network
Smart TV & Streaming
Set up Netflix, Stan, YouTube, or any streaming service on your TV. I'll also show you how to use the remote properly.
What's included
- Smart TV initial setup and updates
- Streaming app installation and login
- Connecting TV to Wi-Fi and other devices
- Teaching you how to find and watch content
Computer Tune-Ups
Speed up a slow computer, fix errors, and get things running smoothly again. Windows, Mac, or Linux — I work with them all.
What's included
- Virus and malware removal
- System cleanup and speed optimisation
- Software installation and updates
- Backup setup and data recovery advice
Printer & Email Setup
Connect your printer to your computer, phone, or tablet. Set up email and get everything printing properly.
What's included
- Printer setup for any device
- Wireless printing configuration
- Email account setup and troubleshooting
- Scanning and copying guidance
Phone & Tablet Help
iPhone, Android, iPad — I help with settings, apps, and everyday questions. No question is too simple.
What's included
- Phone and tablet setup
- App installation and organisation
- Settings, notifications, and permissions
- Transferring data from an old device
Device Repair Enquiries
Not sure if it can be fixed? Describe the problem or bring it in and I'll let you know honestly whether it's worth repairing.
What's included
- Free assessment of repair feasibility
- Screen, battery, and port issues
- Software vs hardware diagnosis
- Honest advice on repair vs replacement
Tech Help for Seniors
A lot of my work is with older clients, and I know how overwhelming tech can feel when everything assumes you already understand it. There's no silly question and no such thing as going too slowly. We go at your pace.
Book a patient visit →- Phone, tablet, and computer setup and guidance
- Video calling (Zoom, FaceTime, WhatsApp)
- Online banking and shopping safely
- Email setup and troubleshooting
- Written step-by-step instructions after every visit
- Patient, plain-English explanations — always
Repairs, upgrades & staying safe
Laptop Repairs
Got a laptop that's seen better days? I'll diagnose the issue and give you an honest assessment — whether it's worth repairing or time for an upgrade.
What's included
- Screen damage assessment and repair
- Keyboard and trackpad issues
- Battery replacement advice
- Slow laptop diagnosis and fix
- Hardware vs software fault diagnosis
- Honest repair vs replace advice
Remote Support
Sometimes you just need a quick fix without waiting for a visit. I can connect to your computer or device remotely (with your permission) and sort the problem in real time.
What's included
- Software issues and settings changes
- Email and app troubleshooting
- Guided walkthroughs for common tasks
- Quick fixes without waiting for a home visit
- Available for Windows, Mac, and Linux
- You stay in control — I only access what's needed
Cloud Storage & Backups
Never lose a photo or document again. I'll set up automatic backups and cloud storage with whichever service suits you best — no pushing you towards any particular brand.
What's included
- Automatic backup of photos and documents
- iCloud, Google Drive, Dropbox, or OneDrive — your choice
- Freeing up space on a full phone or computer
- Syncing across your phone, tablet, and computer
- Email setup and migration on any provider
- Honest advice on what's worth paying for
Hardware Upgrades
Before you spend money on a new computer, it might be worth upgrading what you already have. An SSD upgrade in particular can make an enormous difference to everyday speed.
What's included
- SSD upgrades (dramatically faster than old hard drives)
- RAM upgrades for better multitasking
- Honest advice on whether an upgrade is worth it
- Safe data migration to new hardware
- Works with laptops and desktops of any brand
- Component sourcing advice if needed
Online Safety & Security
Staying safe online doesn't require being technical — it just requires the right setup. I'll put the basics in place so you can browse, bank, and email with confidence.
What's included
- Antivirus and security software setup
- Password manager installation and walkthrough
- Two-factor authentication (2FA) setup
- Identifying and avoiding phishing scams
- Safe online banking and shopping habits
- Advice on privacy settings across your devices
Video Calls & Staying Connected
Whether it's keeping in touch with family overseas or joining a group catch-up, video calling is easier than you might think once it's set up properly.
What's included
- Zoom, FaceTime, WhatsApp Video, and Google Meet setup
- Camera, microphone, and speaker checks
- Step-by-step walkthrough at your own pace
- Help for phones, tablets, laptops, and smart TVs
- Written instructions left behind after the visit
- Patience guaranteed — no question is too simple
Smart home & extras
Smart Home Setup
Video doorbells, smart lights, plugs, and thermostats — I'll get them talking to each other and to your phone, properly set up from day one.
What's included
- Video doorbell installation and app setup
- Smart lighting, plugs, and switches
- Smart thermostats and sensors
- Voice assistant setup (Google Home, Alexa)
- Connecting everything to one app
- Showing you how to use it day to day
Gaming Console & Home Theatre
New PlayStation, Xbox, or Nintendo Switch? Soundbar or home theatre system? I'll get it all connected, calibrated, and ready to use.
What's included
- Console setup, updates, and account creation
- Soundbar and home theatre connection
- TV and speaker calibration
- Parental controls for family accounts
- Fixing lag, sound sync, or connection issues
- Streaming and game store setup
Digital Declutter & Photo Organising
Thousands of photos scattered across old phones and computers? I'll bring them together into one tidy, easy-to-browse place — no more scrolling through years of clutter to find one photo.
What's included
- Sorting and organising years of photos
- Merging photos from multiple old devices into one place
- Removing duplicates and blurry or accidental shots
- Simple folder and album systems that actually make sense
- Decluttering old files, downloads, and inboxes
- A tidy, browsable result — pairs well with proper backup setup
AI lessons, taught patiently
Tools like ChatGPT can write letters, plan trips, explain confusing paperwork, and answer almost any question — and they're far easier to use than you'd think. I'll teach you how, in plain English, in person or online.
One-on-One
At your home or over a video call — whichever suits you. We use your own device, work on your real questions, and go at your pace.
Group Sessions
A relaxed, hands-on session for friends, clubs, community groups, or workplaces. Everyone leaves knowing how to actually use it.
Small business add-ons
Google Business Profile Setup & Management
Show up on Google Maps and in local search when someone nearby looks for what you do. I'll set your profile up properly and can keep it updated for you.
What's included
- New Google Business Profile setup and verification
- Photos, hours, services, and description written properly
- Fixing incorrect or duplicate listings
- Responding to and managing reviews
- Ongoing monthly updates and posts
- Linking your profile to your website and socials
Business Domain & Professional Email
Look established with a proper "you@yourbusiness.com.au" email instead of a personal Gmail. I'll register the domain and set up email that works on every device.
What's included
- Domain name search and registration
- Professional email setup (Google Workspace or Microsoft 365)
- Setup on phone, laptop, and tablet
- Migrating existing emails and contacts across
- Shared team mailboxes and calendars
- Ongoing management and renewals handled for you
New Starter & Team Device Setup
Hiring someone new? I'll get their laptop, email, and logins ready to go before their first day, so there's no first-morning scramble.
What's included
- New laptop and account setup
- Email, calendar, and shared drive access
- Software installation and licensing
- Data handover when someone leaves the business
- Consistent setup across the whole team
- Simple written handover notes for staff
Office Wi-Fi, Networking & Point-of-Sale
Reliable Wi-Fi and a POS system that doesn't drop out mid-sale. I'll sort your network so staff and customers both stay connected.
What's included
- Business-grade Wi-Fi setup and coverage
- Guest Wi-Fi networks for customers
- POS and EFTPOS terminal connectivity
- Printer and shared device networking
- Diagnosing dropouts during trading hours
- Network security basics for shopfronts and offices
Backup & Cybersecurity for Small Business
One ransomware email or lost laptop shouldn't be able to sink your business. I'll put sensible, affordable protections in place.
What's included
- Automatic cloud backup for business files
- Antivirus and firewall setup across the team
- Two-factor authentication on key accounts
- Staff scam and phishing awareness (plain English)
- Password manager setup for the team
- A simple plan for what to do if something goes wrong
Software & Subscription Management
Not sure what you're paying for or who has access to what? I'll take stock of your software and subscriptions and tidy it all up.
What's included
- Audit of current software and subscriptions
- Removing unused or duplicate licences
- Setting up Microsoft 365 or Google Workspace properly
- Shared logins replaced with proper team accounts
- Renewal reminders so nothing lapses unexpectedly
- Honest advice on what's worth paying for
Small Business IT Support
Reliable tech help for Perth small businesses — from your Google Business Profile and domain to networks, printers, and everyday IT support. Same friendly, no-jargon service, just for your business.
Talk business plans →- Office network setup and troubleshooting
- Printer and shared device configuration
- Email and cloud setup for teams
- Ongoing tech support on demand