Tech Help Services in Perth
Whatever the problem, I come to you and sort it on the spot. Here's everything I can help with — and if it's not listed, just ask.
- I come to you — Perth & suburbs
- No fix, no fee
- Seniors welcome
- Prompt, friendly service
Home Tech Call-Outs
Whatever the tech problem, I come to your home and sort it on the spot. No need to unplug anything or bring it anywhere.
Book a call-outWhat's included
- General troubleshooting for any device
- Setup and configuration of new equipment
- Help with software, settings, and everyday tasks
- Straightforward advice on what to buy next
Everyday help
Wi-Fi & NBN Setup
Get your internet working reliably in every room. I fix NBN dropouts, slow speeds, Wi-Fi dead zones, and router issues — and make sure everything in your home connects properly.
What's included
- NBN connection troubleshooting and setup
- 5G home internet configuration
- Diagnosing NBN dropouts and slow speeds
- New router setup and configuration
- Fixing Wi-Fi dead zones throughout your home
- Extending coverage with mesh systems
- Connecting smart devices to your network
Smart TV & Streaming
Set up Netflix, Stan, YouTube, or any streaming service on your TV. I'll also show you how to use the remote properly.
What's included
- Smart TV initial setup and updates
- Streaming app installation and login
- Connecting TV to Wi-Fi and other devices
- Teaching you how to find and watch content
Computer Tune-Ups
Speed up a slow computer, fix errors, and get things running smoothly again. Windows, Mac, or Linux — I work with them all.
What's included
- Virus and malware removal
- System cleanup and speed optimisation
- Software installation and updates
- Backup setup and data recovery advice
Printer & Email Setup
Connect your printer to your computer, phone, or tablet. Set up email and get everything printing properly.
What's included
- Printer setup for any device
- Wireless printing configuration
- Email account setup and troubleshooting
- Scanning and copying guidance
Phone & Tablet Help
iPhone, Android, iPad — I help with settings, apps, and everyday questions. No question is too simple.
What's included
- Phone and tablet setup
- App installation and organisation
- Settings, notifications, and permissions
- Transferring data from an old device
Device Repair Enquiries
Not sure if it can be fixed? Describe the problem or bring it in and I'll let you know honestly whether it's worth repairing.
What's included
- Free assessment of repair feasibility
- Screen, battery, and port issues
- Software vs hardware diagnosis
- Honest advice on repair vs replacement
Tech Help for Seniors
I work with a lot of older clients across Perth, and I know how overwhelming tech can feel. There's no silly question and no such thing as going too slowly. We go at your pace.
Book a patient visit →- Phone, tablet, and computer setup and guidance
- Video calling (Zoom, FaceTime, WhatsApp)
- Online banking and shopping safely
- Email setup and troubleshooting
- Written step-by-step instructions after every visit
- Patient, plain-English explanations — always
Repairs, upgrades & staying safe
Laptop Repairs
Got a laptop that's seen better days? I'll diagnose the issue and give you an honest assessment — whether it's worth repairing or time for an upgrade.
What's included
- Screen damage assessment and repair
- Keyboard and trackpad issues
- Battery replacement advice
- Slow laptop diagnosis and fix
- Hardware vs software fault diagnosis
- Honest repair vs replace advice
Remote Support
Sometimes you just need a quick fix without waiting for a visit. I can connect to your computer or device remotely (with your permission) and sort the problem in real time.
What's included
- Software issues and settings changes
- Email and app troubleshooting
- Guided walkthroughs for common tasks
- Quick fixes without waiting for a home visit
- Available for Windows, Mac, and Linux
- You stay in control — I only access what's needed
Cloud Storage & Backups
Never lose a photo or document again. I'll set up automatic backups and cloud storage with whichever service suits you best — no pushing you towards any particular brand.
What's included
- Automatic backup of photos and documents
- iCloud, Google Drive, Dropbox, or OneDrive — your choice
- Freeing up space on a full phone or computer
- Syncing across your phone, tablet, and computer
- Email setup and migration on any provider
- Honest advice on what's worth paying for
Hardware Upgrades
Before you spend money on a new computer, it might be worth upgrading what you already have. An SSD upgrade in particular can make an enormous difference to everyday speed.
What's included
- SSD upgrades (dramatically faster than old hard drives)
- RAM upgrades for better multitasking
- Honest advice on whether an upgrade is worth it
- Safe data migration to new hardware
- Works with laptops and desktops of any brand
- Component sourcing advice if needed
Online Safety & Security
Staying safe online doesn't require being technical — it just requires the right setup. I'll put the basics in place so you can browse, bank, and email with confidence.
What's included
- Antivirus and security software setup
- Password manager installation and walkthrough
- Two-factor authentication (2FA) setup
- Identifying and avoiding phishing scams
- Safe online banking and shopping habits
- Advice on privacy settings across your devices
Video Calls & Staying Connected
Whether it's keeping in touch with family overseas or joining a group catch-up, video calling is easier than you might think once it's set up properly.
What's included
- Zoom, FaceTime, WhatsApp Video, and Google Meet setup
- Camera, microphone, and speaker checks
- Step-by-step walkthrough at your own pace
- Help for phones, tablets, laptops, and smart TVs
- Written instructions left behind after the visit
- Patience guaranteed — no question is too simple
AI lessons, taught patiently
Tools like ChatGPT can write letters, plan trips, explain confusing paperwork, and answer almost any question — and they're far easier to use than you'd think. I'll teach you how, in plain English, in person or online.
One-on-One
At your home or over a video call — whichever suits you. We use your own device, work on your real questions, and go at your pace.
Group Sessions
A relaxed, hands-on session for friends, clubs, community groups, or workplaces. Everyone leaves knowing how to actually use it.
Small Business IT Support
Reliable tech help for Perth small businesses. Networks, printers, email, and general IT support — same friendly, no-jargon service.
Talk business plans →- Office network setup and troubleshooting
- Printer and shared device configuration
- Email and cloud setup for teams
- Ongoing tech support on demand